The process of implementing Strategic Ecommerce's solutions is individual to each project or organisation.

A nominated Strategic Ecommerce Project Manager will work closely with your team during the implementation phase to ensure that the project is set up correctly, roles and responsibilities are known and understood and milestones are created.

Upon completion of the implementation phase, the Strategic Ecommerce's Support Team will manage the ongoing use of our chosen software, with input from the Strategic Ecommerce Account Manager as required.

A typical software implementation would cover the following phases:

Planning
Identify key individuals (roles and responsibilities)
Understand project objectives and challenges
Demonstrations and obtaining buy-in from the project team
Developing an implementation plan
Understanding protocols

Protocols
Developing protocols
Understanding information processes and workflows
Guidelines and rules for using our solution

Deployment and Training
Solution set-up and roll-out
Training for all users as required
Advanced training for selected ‘Administrators’ (if required)

Growth and Support
Customer Support for all users
Issue resolution and ‘hand-holding’
Additional training as required
Project team workshops as required
Regular Reviews